Privacy Policy | Data Protection + Complaints Procedure
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.belmonthypnotherapy.com you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website:
Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form [list any other active forms on your website (ie. signing up to a course, booking an appointment etc.]. The information you give us may include your name, address, e-mail address and phone number.
Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:
technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Marketing
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to liza@belmonthypnotherapy.com
Who I am
I am Liza Weissgerber, a Solution Focused Hypnotherapist based in the UK. I am the data controller for the personal information you provide to me.
If you have any questions about this Privacy Notice, you can contact me at:
Email: liza@belmonthypnotherapy.com
What information I collect
I may collect the following personal information:
Name and contact details (email, phone number, address)
Relevant medical or wellbeing information
Information shared during therapy sessions
Session notes and records
Website enquiry information
Special category data
As a therapist, I process sensitive personal data (known as “special category data”), including information about your health and wellbeing. This may include information discussed during sessions and recorded in my notes.
Why I collect your information
I collect and use your personal information in order to:
Respond to enquiries
Provide Solution Focused Hypnotherapy services
Maintain client records
Ensure safe and appropriate care
Meet professional and legal obligations
Lawful basis for processing
I process your personal data under the following lawful bases:
Legitimate interests – to provide safe and effective therapy services, where it is necessary to process personal data in order to support your care, and where this is balanced with your rights and privacy
Contract – where processing is necessary to provide agreed services
Legal obligation – where I am required to comply with UK law
For special category (health-related) data, I process this under:
Provision of health or social care
How I use your information
Your information is used only for purposes directly related to your care, my professional responsibilities and the safe delivery of therapy services.I only collect information that is necessary, relevant and proportionate to the services I provide.
Your information is stored securely and appropriate measures are taken to protect it from unauthorised access, loss or misuse.
I do not use your data for marketing purposes without your explicit consent.
Confidentiality and sharing
Your information is kept confidential. Confidentiality is an essential part of the therapeutic relationship.
However, I may share information where necessary:
If there is a risk of serious harm to you or others
If required by law (e.g. court order)
With professional supervisors (anonymised)
With other professionals (with your consent, where appropriate)
How long I keep your information
Adult client records are kept for 8 years after your final session
Children’s records are kept until age 25 (or 26 if therapy ends at 17)
Records are securely deleted after this period
Your rights
You have the right to:
Access your personal data (Subject Access Request)
Request correction of inaccurate data
Request erasure where appropriate
Object to processing in certain circumstances
Requests will be handled within one month.
Subject Access Requests (SARs)
If you request access to your data, I will carry out reasonable and proportionate searches to locate relevant information.
Data protection complaints
If you have a concern about how your personal data has been used, please see my:
Data Protection Complaints
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website use
Cookies
Like any other website, our website uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You can choose to disable cookies through your individual browser options. More information on how to do this can be found by visiting the following links :
https://support.google.com/chrome/answer/95647?hl=en (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
http://www.opera.com/help/tutorials/security/cookies/ (Opera);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/kb/PH21411 (Safari); and
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Note that if you block cookies, some features of our website may not be available to you.
Links to other sites
Our website may contain links to other sites (Facebook, Twitter, PayPal etc). Our Privacy Policy does not apply to other websites. Thus, we are advising you to consult the respective Privacy Policies of these other sites for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Log Files
Our website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Children’s Information
We do not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Consent
By using our website, you acknowledge this Privacy Notice. We may update this Privacy Notice from time to time, and we invite you to check this page periodically to ensure you are happy with any changes to it.
Data Protection Complaints
How to make a complaint
If you have concerns about how I have used your personal information, you have the right to make a complaint.
You can do this by:
Emailing: liza@belmonthypnotherapy.com
Or using the contact form on this website (state “Data Protection Complaint”)
Please include:
Your name
A description of your concern
Any relevant dates or details
What happens next
I will acknowledge your complaint within 30 days
I will investigate your concern
I will respond with the outcome without undue delay
I may contact you for further information if needed
If you are not satisfied
If you are not satisfied with the outcome, you have the right to escalate your complaint to:
Information Commissioner’s Office (ICO)
Important note
This process relates only to complaints about how your personal data has been used.
If you wish to make a general complaint about therapy services or professional practice, this may be handled separately.